Note for All Countries

• Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries.
• Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, parcel may be returned or discarded.
  If parcel is discarded or returned due to customer's fault, refund cannot be made.
• Please doublecheck your delivery information before checkout and take calls from shipping company for checking.
• For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 1 months.
• Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
• Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.

Refund Policy

• Any refund/exchange request must be made within three months after the date of purchase. (Request after 3 months may not be acceptable.)

Shipping Fees

• It depends on the delivery destination and the weight of the product ordered.
• On the order payment page, you can check the shipping fee.

Check Your Order Status

When your order is ready to be shipped, you will receive a shipping confirmation e-mail.
This e-mail will contain shipping details, your tracking number, and links to the selected courier website.
To track an order at ‘global.atomy.kr’ go to My Page.
You will need to sign in to access your account information.

Track Your Order

Duties and taxes for International Purchasing

The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country.
Additional charges for import clearance must be fulfilled by the recipient; Atomy Korea has no control over these charges, nor can Atomy Kora predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information.

Customer Service

Contact our customer service for more information.
Customer Service Hours : Mon~Fri 09:00~18:00 (GMT+9)
Please use our 1:1 Q&A board. Answers on the 1:1 Q&A board will be processed within 2 business days.