HOME>Customer Center>FAQ

  • [Orders/Payments] Why do the products shown vary by shipping location?
  • Products that are restricted or prohibited by each region cannot be purchased, so only a list of products that can be purchased is shown when selecting a shipping location. 

  • [Others] How many products are there at At.G Mall?

    • ​A total of 50 products will be exhibited as 24 dry food products, 20 cosmetic products, and 6 other products, but may differ depending on the shipping location. In addition, products released by the relevant corporation cannot be purchased. 
    • And items that can be purchased at At.G Mall will be added continuously. 


  • [Exchange/Returns] Is exchange/return possible?
  • Sorry, but exchanges/returns using At.G Mall are not possible.

    Checking the checkbox at the order/payment stage can be considered as consent for this content. ​ 

  • [Returns/Refunds] What happens in the case of a product defect other than a simple change of mind?
  • Sorry for the inconvenience, please use At.G Mall's 1:1 Counseling inquiries.


    1. Please submit within 7 days of delivery completion.

    2. Log-in At.G Mall > Customer Center > 1:1 Counseling inquiries.

    3. Please write and attach the image of the defective product and send it back if you submit it.

    *In particular, please take a photo that falls under the following two categories.

    (1) Condition of the product

    (2) Barcode and number at the bottom of the product

  • [Shipping] What happens to damage, loss, or omission during shipping?
    • 1. User's own mistake (incorrect address, information) _ Non-compensatory user responsibility
    • 2. Damage or loss during delivery _ If proof is possible, the logistics company will process insurance.  
  • [Orders/Payments] Until when can I cancel my order/sales?
  • The order/payment and sales date designation at At.G Mall are all based on the 'Korean date and time'.

    Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.

    However, once export declaration has started, cancellation is not possible.



  • [About PV] Is it possible to specify a sales date?
  • It is not possible to specify the sales date at At.G Mall. 

    The purchase date is designated as the sales date and cannot be changed by the manual or by the manager.

  • [Shipping] What is the shipping cost?
    • Shipping cost is automatically calculated and displayed based on product weight and regional unit price.
    • Atomy Korea pays separately for agency fees, international airline fuel surcharges, and export customs fees incurred at At.G Mall.
    • However, it can generate additional import clearance costs for shipping purposes arrival area must be paid by the goods recipient. 
  • [Others] In which countries is the At.G Mall's service open?
  • Currently, there are a total of 15 countries in the first service opened, and the regions are exposed when you log in to the site.

    (As of June 23, 2021 service opening date)

    ☞Asia (6) Hong Kong, Japan, Malaysia, Mongolia, Singapore, Taiwan

    ☞America (2) USA, Canada 

    ☞Europe (5) Germany, Switzerland, UK, Italy, France 

    ☞Oceania (2) Australia, New Zealand 

  • [Others] If I have an Atomy ID, can I purchase items at At.G Mall?
  • Currently, you can purchase after logging in for Atomy global Atomy members, excluding those in Korea, China and India.

    Integrated global members can also log in and purchase. ​ 

  • [Shipping] Is there a way to check the import customs regulations of each region?
  • Japan - https://www.customs.go.jp/

    Taiwan -  https://web.customs.gov.tw/

    Singapore - https://www.customs.gov.sg/businesses/importing-goods/quick-guide-for-importers

    Malaysia - http://www.customs.gov.my/

    Hong Kong - http://www.customs.gov.hk/en/cargo_clearance/index.html

    Mongolia -  https://customs.gov.mn/

    USA - http://www.cbp.gov/trade/basic-import-export


    Canada -  www.cbsa-asfc.gc.ca

    UK - https://www.gov.uk/government/organisations/hm-revenue-customs

    Germany -  www.zoll.de

    France - https://www.douane.gouv.fr/

    Italy -  https://www.adm.gov.it/portale/

    Switzerland - https://www.ezv.admin.ch/ezv/en/home.html

    Australia -  https://www.abf.gov.au/

    New Zealand - https://www.customs.govt.nz/​ 

  • [Exchange / Returns] How do I request an exchange/return?
  • We are sorry, but exchange/refund due to simple change of mind is not possible at At.G Mall. 

  • [Order/Payments] What are the payment methods?
  • At.G Mall, only credit cards issued overseas - VISA/MASTER/JCB/UNIONPAY payment are accepted.

    *Credit cards issued in Korea are not accepted  

  • [Orders / Payments] What to do in case of card payment error?
  • In case of payment error, please check the action method through the link below.








    And for other errors, please contact 1:1 QnA board.

    If you take a screenshot and upload it along with the name of the browser you are using at the time of payment, you can check it more quickly. 



CEO : Han-Gill Park, Dae-Hyun Kim, Seung-Gon Choi

Business Registration No. : 108-81-88139

Address : (32543) 2148-21, Baekjemunhwa-ro, Gongju-si, Chungcheongnam-do, Republic of Korea

E-commerce Permit : 2013-ChungnamGongju-0091