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FAQ

Customer Center
  • Is exchange/return possible?

    Sorry, but exchanges/returns using At.G Mall are not possible.

    Checking the checkbox at the order/payment stage can be considered as consent for this content. ​  

  • What happens in the case of a product defect other than a simple change of mind?

    Sorry for the inconvenience, please use At.G Mall's 1:1 Counseling inquiries.

     

    1. Please submit within 7 days of delivery completion.

    2. Log-in At.G Mall > Customer Center > 1:1 Counseling inquiries.

    3. Please write and attach the image of the defective product and send it back if you submit it.

    *In particular, please take a photo that falls under the following two categories.

    (1) Condition of the product

    (2) Barcode and number at the bottom of the product 

  • Until when can I cancel my order/sales?

    The order/payment and sales date designation at At.G Mall are all based on the 'Korean date and time'.

    Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.

    However, once export declaration has started, cancellation is not possible. 


     

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