Is exchange/return possible?
Sorry, but exchanges/returns using At.G Mall are not possible.
Checking the checkbox at the order/payment stage can be considered as consent for this content.
What happens in the case of a product defect other than a simple change of mind?
Sorry for the inconvenience, please use At.G Mall's 1:1 Counseling inquiries.
1. Please submit within 7 days of delivery completion.
2. Log-in At.G Mall > Customer Center > 1:1 Counseling inquiries.
3. Please write and attach the image of the defective product and send it back if you submit it.
*In particular, please take a photo that falls under the following two categories.
(1) Condition of the product
(2) Barcode and number at the bottom of the product
Until when can I cancel my order/sales?
The order/payment and sales date designation at At.G Mall are all based on the 'Korean date and time'.
Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.
However, once export declaration has started, cancellation is not possible.
The products available to purchase might differ according to the delivery area.