Japan - https://www.customs.go.jp/

Taiwan -  https://web.customs.gov.tw/

Singapore - https://www.customs.gov.sg/businesses/importing-goods/quick-guide-for-importers

Malaysia - http://www.customs.gov.my/

Hong Kong - http://www.customs.gov.hk/en/cargo_clearance/index.html

Mongolia -  https://customs.gov.mn/

USA - http://www.cbp.gov/trade/basic-import-export

       http://www.cbp.gov/xp/cgov/toolbox/forms

Canada -  www.cbsa-asfc.gc.ca

UK - https://www.gov.uk/government/organisations/hm-revenue-customs

Germany -  www.zoll.de

France - https://www.douane.gouv.fr/

Italy -  https://www.adm.gov.it/portale/

Switzerland - https://www.ezv.admin.ch/ezv/en/home.html

Australia -  https://www.abf.gov.au/

New Zealand - https://www.customs.govt.nz/​  

• Shipping cost is automatically calculated and displayed based on product weight and regional unit price.
• Atomy Korea pays separately for agency fees, international airline fuel surcharges, and export customs fees incurred at At.G Mall.
• However, it can generate additional import clearance costs for shipping purposes arrival area must be paid by the goods recipient. 

• 1. User's own mistake (incorrect address, information) _ Non-compensatory user responsibility​​
• 2. Damage or loss during delivery _ If proof is possible, the logistics company will process insurance.  

Currently, there are a total of 19 countries in the first service opened, and the regions are exposed when you log in to the site.

(As of August 29, 2023)​

☞Asia (10) Hong Kong, Japan, Malaysia, Mongolia, Singapore, Taiwan, Philippines, Cambodia, Kazahstan, Thailand

☞America (2) USA, Canada 

☞Europe (5) Switzerland, UK, Italy, France, Portugal

☞Oceania (2) Australia, New Zealand  

​After the export customs declaration is completed, an 'invoice number' is issued to enable tracking of the shipment. If the invoice number has been issued, a Delivery Tracking button is created in the status of the order history.

​HOME > Log-in > My Page > Order/Shipping

• ​In the case of an order that occurred at At.G Mall, it proceeds as follows.

Order and payment > Export customs declaration > Air transport waiting > Departure from Incheon Airport > Arrival at destination area > Import customs clearance > Local delivery > Customer delivery.

Please check the message left by the logistics company to the member (e-mail, text message, note, etc.), and contact the customer center of the shipping company to check. 

Change of shipping address can only be changed in the status of "Payment completed" in "Same Shipping Location".

Please note that changes cannot be made when the export declaration is "Delivery preparation"!

In "Payment Completed" status,

you can “change delivery address” in Log-in > My Page > Order/Shipping.

Sorry, but that's not possible. Only one shipping address can be entered per order number.