Is there a way to check the import customs regulations of each region?
Japan - https://www.customs.go.jp/
Taiwan - https://web.customs.gov.tw/
Singapore - https://www.customs.gov.sg/businesses/importing-goods/quick-guide-for-importers
Malaysia - http://www.customs.gov.my/
Mongolia - https://customs.gov.mn/
Canada - www.cbsa-asfc.gc.ca
Germany - www.zoll.de
France - https://www.douane.gouv.fr/
Italy - https://www.adm.gov.it/portale/
Switzerland - https://www.ezv.admin.ch/ezv/en/home.html
Australia - https://www.abf.gov.au/
New Zealand - https://www.customs.govt.nz/
What is the shipping cost?
What happens to damage, loss, or omission during shipping?
Where is international shipping available?
Currently, there are a total of 15 countries in the first service opened, and the regions are exposed when you log in to the site.
(As of June 23, 2021 service opening date)
☞Asia (6) Hong Kong, Japan, Malaysia, Mongolia, Singapore, Taiwan
☞America (2) USA, Canada
☞Europe (5) Germany, Switzerland, UK, Italy, France
☞Oceania (2) Australia, New Zealand
In which menu do you track shipments?
After the export customs declaration is completed, an 'invoice number' is issued to enable tracking of the shipment. If the invoice number has been issued, a Delivery Tracking button is created in the status of the order history.
Order and payment > Export customs declaration > Air transport waiting > Departure from Incheon Airport > Arrival at destination area > Import customs clearance > Local delivery > Customer delivery.
I missed receiving the product because I was absent. What should I do?
Please check the message left by the logistics company to the member (e-mail, text message, note, etc.), and contact the customer center of the shipping company to check.
Can I change the shipping address after placing an order?
Change of shipping address can only be changed in the status of "Payment completed" in "Same Shipping Location".
Please note that changes cannot be made when the export declaration is "Delivery preparation"!
In "Payment Completed" status,
you can “change delivery address” in Log-in > My Page > Order/Shipping.
If I purchase more than two products, can I specify the shipping address for each?
Sorry, but that's not possible. Only one shipping address can be entered per order number.
The products available to purchase might differ according to the delivery area.