Sorry, but exchanges/returns using At.G Mall are not possible.

Checking the checkbox at the order/payment stage can be considered as consent for this content. ​  

Sorry for the inconvenience, please use At.G Mall's 1:1 Counseling inquiries.

1. Please submit within 7 days of delivery completion.

2. Log-in At.G Mall > Customer Center > 1:1 Counseling inquiries.

3. Please write and attach the image of the defective product and send it back if you submit it.

*In particular, please take a photo that falls under the following two categories.

(1) Condition of the product

(2) Barcode and number at the bottom of the product 

The order/payment and sales date designation at At.G Mall are all based on the 'Korean date and time'.​

Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.

However, once export declaration has started, cancellation is not possible. 

For the defective items, you need to make a claim within 90 days of your order.

Any claims made after 90 days cannot be refunded or exchanged.​