1. Select Shipping Location > Log-in > Find my ID/Password > Go to the member ID/PASS search page of each regional office.

Japan - https://www.customs.go.jp/

Taiwan -  https://web.customs.gov.tw/

Singapore - https://www.customs.gov.sg/businesses/importing-goods/quick-guide-for-importers

Malaysia - http://www.customs.gov.my/

Hong Kong - http://www.customs.gov.hk/en/cargo_clearance/index.html

Mongolia -  https://customs.gov.mn/

USA - http://www.cbp.gov/trade/basic-import-export

       http://www.cbp.gov/xp/cgov/toolbox/forms

Canada -  www.cbsa-asfc.gc.ca

UK - https://www.gov.uk/government/organisations/hm-revenue-customs

Germany -  www.zoll.de

France - https://www.douane.gouv.fr/

Italy -  https://www.adm.gov.it/portale/

Switzerland - https://www.ezv.admin.ch/ezv/en/home.html

Australia -  https://www.abf.gov.au/

New Zealand - https://www.customs.govt.nz/​  

• Shipping cost is automatically calculated and displayed based on product weight and regional unit price.
• Atomy Korea pays separately for agency fees, international airline fuel surcharges, and export customs fees incurred at At.G Mall.
• However, it can generate additional import clearance costs for shipping purposes arrival area must be paid by the goods recipient. 

Sorry, but exchanges/returns using At.G Mall are not possible.

Checking the checkbox at the order/payment stage can be considered as consent for this content. ​  

Sorry for the inconvenience, please use At.G Mall's 1:1 Counseling inquiries.

1. Please submit within 7 days of delivery completion.

2. Log-in At.G Mall > Customer Center > 1:1 Counseling inquiries.

3. Please write and attach the image of the defective product and send it back if you submit it.

*In particular, please take a photo that falls under the following two categories.

(1) Condition of the product

(2) Barcode and number at the bottom of the product 

• 1. User's own mistake (incorrect address, information) _ Non-compensatory user responsibility​​
• 2. Damage or loss during delivery _ If proof is possible, the logistics company will process insurance.  

The order/payment and sales date designation at At.G Mall are all based on the 'Korean date and time'.​

Cancellation of sales is possible until 7:00 a.m. the next day from the date of order in Korea.

However, once export declaration has started, cancellation is not possible. 

Currently, there are a total of 21 countries in the first service opened, and the regions are exposed when you log in to the site.

(As of August 29, 2025)

​

Asia (12) Hong Kong, Japan, Malaysia, Mongolia, Singapore, Taiwan, Philippines, Cambodia, Kazahstan, Thailand, Uzbekistan, Macau
America (2) USA, Canada 
Europe (5) Switzerland, UK, Italy, France, Portugal
Oceania (2) Australia, New Zealand   

​After the export customs declaration is completed, an 'invoice number' is issued to enable tracking of the shipment. If the invoice number has been issued, a Delivery Tracking button is created in the status of the order history.

​HOME > Log-in > My Page > Order/Shipping

• ​In the case of an order that occurred at At.G Mall, it proceeds as follows.

Order and payment > Export customs declaration > Air transport waiting > Departure from Incheon Airport > Arrival at destination area > Import customs clearance > Local delivery > Customer delivery.

Please check the message left by the logistics company to the member (e-mail, text message, note, etc.), and contact the customer center of the shipping company to check. 

Options cannot be changed after placing an order. Please order again after canceling the order. 

Change of shipping address can only be changed in the status of "Payment completed" in "Same Shipping Location".

Please note that changes cannot be made when the export declaration is "Delivery preparation"!

In "Payment Completed" status,

you can “change delivery address” in Log-in > My Page > Order/Shipping.

Sorry, but that's not possible. Only one shipping address can be entered per order number. 

We are sorry, but partial cancellation is not possible. Please order again after canceling all. 

At.G Mall, only credit cards issued overseas - VISA/MASTER/JCB/UNIONPAY payment are accepted.

*Credit cards issued in Korea are not accepted​ 

First of all, we apologize that you were charged even though your order was cancelled.

In the case of credit card cancellation, depending on the card company, it may take 7 to 14 business days.

Currently, our system confirms that the cancellation process has been completed, so please check whether the credit card has been canceled through the credit card company even if it is troublesome.

Please note that if the card payment has already been withdrawn, it may be partially refunded or deducted from the next month's card payment according to the card company's policy.​ 

At.G Mall only accepts one-time payment. 

There is a purchase amount limit of KRW200,000 per order, but this amount is the product price excluding shipping costs.

Payment is possible if the total of the ordered product and shipping cost exceeds KRW200,000.​ 

It is possible to place an order multiple times a day, but additional import customs fees may increase after arriving at the shipping destination. We recommend that you place your order at least 3 to 7 days in advance.​

It is not possible to specify the sales date at At.G Mall. 

The purchase date is designated as the sales date and cannot be changed by the manual or by the manager. 

In case of payment error, please check the action method through the link below.

[English]

https://pgdownload.uplus.co.kr/banner/errguide/pc_errorguide_EN.html

[Japanese] 

https://pgdownload.uplus.co.kr/banner/errguide/pc_errorguide_JP.html 

And for other errors, please contact 1:1 QnA board.

If you take a screenshot and upload it along with the name of the browser you are using at the time of payment, you can check it more quickly.​  

1. At.G Mall, the sales date is based on the Korean date/time of payment.

1. Atomy Ginkgo & Natto

2. Atomy Psyllium Husk

3. Atomy 100% Pure Spirulina

4. Atomy Slim Body Puer Tea

5. Atomy Pomegranate Beauty

6. Atomy Vital Mega Vitamin C 2000

7. Atomy Stomach Health Daily Care

8. Atomy Slim Body Applephenon Jelly Stick

9. Atomy Korean Red Ginseng Jelly Stick

(Last Update : 28.08.2023)

For the defective items, you need to make a claim within 90 days of your order.

Any claims made after 90 days cannot be refunded or exchanged.​ 

The currency rate that we provide on the website are the estimated value for your reference.

The exchange rate applied at the time of actual payment may differ from the exchange rate shown on the website, as different credit card companies have varying exchange rate policies.

Yes. Starting August 29, 2025, the U.S. will remove the de minimis exemption. 

This means all shipments to the U.S. will be taxed, no matter how much they cost. 

Yes. Products shipped from Korea will face a 15% tariff, even if they are sent through the eGS service. 

This rate may change if trade agreements are updated. 

Yes. U.S. Customs may include shipping fees, insurance, and other charges when calculating the total value for customs duties. 

Yes. The tax depends on the country of origin and the type of product. 

Some items, like those made with steel or aluminum, may face extra tariffs. 

Yes. Even a USD 1 item shipped from Korea may be taxed. 

The exact rate depends on the product category, but the 15% tariff will still apply. 

No. All product prices on At.G Mall exclude customs duties and VAT. 

Customs authorities may combine (aggregate) orders delivered to the same address on the same day and apply taxes accordingly. 

For this reason, we recommend placing orders on different days if shipping to the same address multiple times. 

“E.I.F” stands for Estimated Import Fee.

It appears during checkout on At.G Mall and applies to orders shipped to countries where VAT collection is mandatory, starting from September, 2025. 

VAT rates vary by country. For the most accurate information, please refer to your local customs authority’s official website. 

When you check out on At.G Mall, the Estimated Import Fee (E.I.F.) is collected together with your payment. 

Any additional costs that may arise will be covered by At.G Mall directly with the shipping carrier. 

Since July 1, 2021, all goods imported into the EU are subject to VAT. 

> Orders up to €150 : VAT only, no customs duty 

> Orders above €150 : Both VAT and customs duties apply